When I turned 40, I treated myself to a new car. Nothing fancy, just a 2005 VW Beetle convertible. It was a dream for many years to own one and had a prominent place on my Vision Board for a long time.
I loved the car but the only thing missing was a place to dock my iPhone to both charge and play music. I asked my car salesperson about how I could get a dock installed and he told me about Spec.Dock. I went for it, had it installed and it was one of the best technology decisions I've made! I love being able to play and charge the iPhone at the same time and dock it in a place that would be safe. The phone stays in place and doesn't slide all over. Plus it looks pretty cool sitting there with the screen on my dashboard. Passengers always take a second look when they see it which is funny. (I have to actually take it out and show them its not actually part of the car!)
After close to a year, the trouble began. The iPhone would sometimes jiggle and skip songs when I hit bumps in the road. I thought it was the iPhone itself until I took a closer look and saw the metal fitting that the phone actually docks into was loose. It looks like the end of your typical iPhone charger that plugs into the bottom. I pushed on it to see if it was loose and it went right into the dashboard. YIKES! I was not happy. I definitely knew that that metal piece shouldn't have disconnected itself that easily. (Although I did start thinking maybe I docked it too hard a few times, hmmm.) Here's where the Facebook part comes in.
I posted my dilemma on my Facebook page. I also posted it on the new Facebook page the guys at Spec.Dock. Immediately Matt Turner contacted me via Facebook and told me to come over anytime and they would replace it FREE, no charge for parts or labor. I was floored. That was something I didn't expect! These days I might have heard, "Well, you shouldn't have put it in your dock so hard." or "Its not under warranty anymore." No, these guys were proactive and honest. They admitted they didn't glue the piece in correctly the first time and even went as far as upgrading the dock's software to the latest version which worked even better than before. It can ready my playlists now and my Audible books don't start over again every time I re-dock. Both music and books start right where I left off when I took the iPhone off the dock to answer a call. I was so happy! That piece doesn't budge now either.
So, to take this further and "close the circle" so to speak, I'm posting this story on their Facebook wall and on my own to thank them for taking the extra time and effort to make me a happy customer. I will recommend Spec.Dock to anyone I know looking for a great solution for charging and playing music from the iPhone or any iPod. Facebook can be used as a great customer service tool and another avenue to listen to your customers. If they're happy, it becomes viral and they can easily share it with thousands of others as I'm doing right now. Thanks Matt!